VF Heartbeat 3.15.3
Free Version
Publisher Description
VF Heartbeat - Connect with our customers instantly, everywhere.
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
About VF Heartbeat
VF Heartbeat is a free app for Android published in the Office Suites & Tools list of apps, part of Business.
The company that develops VF Heartbeat is Medallia, Inc.. The latest version released by its developer is 3.15.3. This app was rated by 10 users of our site and has an average rating of 3.8.
To install VF Heartbeat on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2022-10-12 and was downloaded 293 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the VF Heartbeat as malware as malware if the download link to com.medallia.mobile.vf is broken.
How to install VF Heartbeat on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the VF Heartbeat is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by VF Heartbeat will be shown. Click on Accept to continue the process.
- VF Heartbeat will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.